Terms & Conditions
Journeys 360 Travel offers the highest level of custom travel services for our guests. We understand the needs of the discerning traveler and partner with the best in global luxury travel.
Journeys 360 Travel, is a Florida Limited Liability Company(“Journeys 360 Travel” “we” or “us”). In these Booking Conditions references to “you” and “your” include the first-named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.
The Agreement
Welcome to Journeys 360 Travel Company. As a member, any bookings you make with us is subject to the following Booking Agreement Terms and Conditions, our privacy policy, and any other written information we provide to you with regard to your bookings (The “Agreement”). The Agreement sets out important rights as well as legal obligations you make when booking travel with us. As such we request that you read this agreement carefully. When you make a booking, you and all guests traveling with you are agreeing to the entirety of the terms below. Should you or any of your guests disagree with any of the terms, you should notify us immediately. When you make any booking with us you are representing that you have legal authority for all those for whom the booking is made.
We will work with you to plan each detail of your trip. Once a booking is made, you will receive confirmation. Please check this confirmation for accuracy and notify us as soon as possible if there are any discrepancies.
Price and Payment
We will work with you to plan a trip with one of Journeys 360 Travel’s Preferred Partners that meets your travel needs. After any adjustments to your travel plans, you will receive an itinerary along with cost details. Please note that prior to payment, availability and prices may change. This can occur due to fuel surcharges, changes in the exchange rate, supplier increases, or other market conditions. We will notify you of any such changes. Payment is due as indicated.
Once payment for your trip is processed, you will receive a receipt. Additionally, you will receive documents 30 days prior to departure. It is your responsibility to review all travel documentation and alert us as soon as possible with any corrections. Legal names as used in your passports must match exactly to avoid possible issues while traveling.
Changes to Your Trip
If you wish to amend your booking after receiving the final invoice, you must contact us. We will work with partners to make changes; however, changes are subject to the Supplier’s terms and you will be responsible for any change fees that may apply. In some cases, airlines and hotels may deem changes a cancellation for which cancellation fees may apply. Any changes to a booking that involve the addition of sequential nights to a stay will be considered an amendment to the original booking, regardless of whether the extra nights are booked by the person who made the original booking, or by another guest with whom they are staying.
Cancellation of Your Trip
Planning travel takes extensive time and research. All Suppliers have their own cancellation policies, which apply to your booking. Should you need to cancel please send your cancellation request to us in writing. Upon, receipt of your cancellation request, Journeys 360 Travel will follow industry procedures for any applicable refunds as outlined in the Suppliers’ terms and subject to their review. Flight tickets, hotel reservations and other items provided for the travel cannot be refunded if they are partially used. The money will be refunded to the original payor and form of payment.
Please note, that certain Supplier’s terms contain a 100% cancellation penalty after booking, in such case, there will be no refund for that portion of the travel.
In the unfortunate event a participant must cancel travel, notice must be made to Journeys 360 Travel during standard business hours or via email, which must include writing stating clearly and correctly each guest’s name, ship name, start and end date of the cruise and a brief statement of the reason for cancellation. Other forms of notice are not sufficient. Cancellations received within 24 hours of the vacation start date will be deemed as trip interruption, cannot be canceled, and are 100% non-refundable. The effective date of the cancellation is the date Journeys 360 Travel receives the cancellation notice. A change in sailing date, name changes, the substitution of a participant, or a reduction in the number of guests in a stateroom are treated as a cancellation in that all applicable cancellation charges apply. A reduction in occupancy is subject to a single supplement charge. Cancellation charges for bookings within charter and part-charter agreements are as per the charter contract. All other cancellation charges are per-person, based on the cancellation date, as seen in the chart below.
You acknowledge that your cancellation will cause us and the Carrier difficulty in selling a replacement cruise or cruise & land reservation and thus the cancellation fees described below apply regardless of whether your cruise or cruise & a land reservation is resold. You agree that any losses sustained by us and/or the Carrier in the event of cancellation would be very difficult or impossible to quantify, and the cancellation fees are fair and reasonable as liquidated damages.
Cancellation by a Supplier Partner
We will inform you as soon as reasonably possible if a Supplier Partner needs to make a significant change to your confirmed booking or cancel the same. We will also liaise between you and the Supplier Partner in relation to any alternative arrangements offered by the Supplier Partner, but we will have no further liability to you. If the Supplier Partner is unable to offer agreeable alternative services, we will work to obtain and secure an alternate supplier for your travel. We are not responsible for a supplier’s failure to pay a refund or for supplier bankruptcy or insolvency or inability to perform.
Cancellation due to Force Majeure
We cannot accept liability, provide any refund, or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected, or you otherwise suffer any loss, injury, death, inconvenience, or damage as a result of circumstances amounting to “force majeure”. “Force majeure” means any event or circumstance which we or the supplier of the services in question could not foresee or avoid. Such events and circumstances may include, acts of God, actual or threatened, war, insurrection, riots, strikes, civil action, decisions by governments or governing authority, technical or maintenance problems with transport, changes of schedules, or operational decisions of air carriers, terrorist activity or the threat thereof, industrial action, natural or nuclear activity, epidemic, pandemic, illness, physical injury, quarantine, medical or customs or immigration regulation, delay, or cancellation, adverse weather conditions, fire and all similar events outside our control. Furthermore, there will be no refunds due to fear of travel from actual or threatened terrorists, health, political, pandemic, or other similar events.
Travel Protection
Unfortunately, even the best-laid plans can fail. While we strive for excellence in our service, factors do happen that are beyond the control of anyone. Sudden illness either before or during travel can lead to the cancellation or amendment of plans; unplanned events may make travel impossible; or you may simply decide that you do not want to travel. For this reason, we strongly recommend that you purchase a travel protection plan, including cancellation for any reason coverage as and when offered. You should discuss your coverage needs with a qualified insurance broker. Should you choose not to purchase appropriate Travel Protection, Journeys 360 Travel will not be liable for any losses you suffer that travel protection would have covered.
Non-Liability
The Journeys 360 Travel Company LLC, its owners, officers, members, employees, agents, representatives, affiliates, vendors, and independent contractors (collectively “Journeys 360 Travel”) act only as an agent and does not own or operate any entity which is to or does provide goods or services for the Trip including without limitation, for example, partnership with, or ownership or control over hotels or other lodging facilities, airline, vessel, or other transportation companies, local ground operators, providers or organizers of optional or included excursions or equipment used thereon, food service or entertainment providers, etc. All such persons and entities are independent contractors that Journeys 360 Travel works with as such. You, therefore, release and hold harmless Journeys 360 Travel, its owners, officers, members, employees, agents, affiliates, and vendors for any negligent or willful act or failure to act of any such person or entity, or of any other third party, and you agree to and shall not make any claims against Journeys 360 Travel for any such actions or omission by Journeys 360 Travel or any such third parties. Without limitation, Journeys 360 Travel is not responsible for any injury, loss, or damage to your person or property, death, delay or inconvenience in connection with the provision of any goods or services occasioned by or resulting from, but not limited to, acts of God, acts of government, force majeure, acts of war or civil unrest, insurrection or revolt, strikes or other labor activities, criminal or terrorist activities of any kind, or the threat thereof, overbooking or downgrading of accommodations, structural or other defective conditions in hotels or other lodging facilities or private residences, mechanical or other failure of airplanes (both commercial and private) or other means of transportation or for any failure of any transportation mechanism to arrive or depart timely or safely, dangers associated with or bites from animals, pests or insects, marine life or vegetation of any sort, dangers incident to recreational activities such as zip lining, snorkeling or scuba diving, paddle boarding, horseback riding, surfing, swimming, kayaking, sailing, canoeing, rafting, hiking, bicycling, rock climbing, etc., sanitation problems, food poisoning, lack of access to or quality of medical care, difficulty in evacuation in case of a medical or other emergency, illness, epidemics, pandemics or the threat thereof or for any other cause beyond the reasonable control of Journeys 360 Travel. Journeys 360 Travel reserves the right to change hotels, the itinerary, or other features of the Trip if Journeys 360 Travel believes it will enhance the safety, comfort, or enjoyment of the Trip for you, but in each case, if feasible, with the Client’s prior consent. We are not responsible for lost or damaged luggage or its contents
Indemnification
Client agrees to and shall indemnify and hold harmless The Journeys 360 Travel Company LLC and each of our officers, directors, employees, independent contractors, and agents (collectively “Journeys 360 Travel”), from any expenses, losses, liabilities, damages, judgments, settlements, and costs (collectively, “damages”) involved with or incurred by Journeys 360 Travel (including, without limitation, reasonable attorneys’ fees and the advancement of same) with respect to any claims, lawsuits, arbitrations, or other causes of action, which result, directly or indirectly, from: (i) Client’s breach or violation, or threatened breach or violation, of this Agreement and (ii) Any damage caused by the client while traveling with Journeys 360 Travel.
Destinations and Documentation
Travel to many parts of the world may involve the risk of a variety of hazards to health and/or safety, including but not limited to disease, crime, terrorism, and warfare. Because each guest’s risk tolerance is different, Journeys 360 Travel is not in a position to advise or recommend whether to travel to any particular place at any particular time should take place. It is recommended that you refer to objective third-party sources of travel information, such as that maintained by the U.S. Department of State (travel.state.gov), Center for Disease Control (cdc.gov), or any other applicable governmental authority in your respective jurisdiction. In addition, you should consult with government websites to ensure that you are in compliance with all requirements for admittance into that country as well as understand local laws that govern travel within a country, such as tracking. Should you choose to travel to a country that has been issued a travel warning or advisory, Journeys 360 Travel will not be liable for damages or losses that result from travel to such destinations.
Your passport must be valid for 6 months after your return to the U.S. It is your responsibility to obtain any required visas. We are not responsible for the delayed processing of visas and passports by Consular offices and normal cancellation charges will apply.
For up-to-date visa requirements, US citizens should visit www.travel.state.gov. It is your sole responsibility to secure and/or pay for any and all visas, reciprocity fees, affidavits, immunizations, etc. that are required to be permitted entry into each destination. In some countries, you may be subject to entry (reciprocity) fees and/or departure taxes/ exit fees which will be collected at the airports upon entry/departure by local government authorities. Please note that entry to any country may be refused even if the required information and travel documents are complete. Journeys 360 Travel bears no responsibility for advising and/or obtaining required travel documentation for you, or for any delays, damages, and/or losses including missed portions of your vacation related to improper documentation or government decisions about the entry.
Health: Recommended inoculations for travel may change and you should consult your practitioner for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip. Inoculation requirements can be found on the Center for Disease Control website at https://www.cdc.gov/.
Flights
Occasionally airlines change flight schedules and may even cancel flights entirely. These changes are beyond Journeys 360 Travel’s control. In the event that such a situation occurs, Journeys 360 Travel will do its very best to assist you with finding the best possible alternate option(s). If the flight time change is minor (2 hours or less) the airline will automatically make the change (airline policies/rules entitle them to legally do so). Journeys 360 Travel will notify you of major changes. Please Note: there may be additional costs to re-book a new flight should the airline cancel or make a major change to your original flight itinerary. Journeys 360 Travel is not responsible for any additional costs or fees imposed by the airlines. Journeys 360 Travel advises you personally to re-confirm your flight schedule within 24 hours prior to departure directly with the airline in case of any last-minute changes or delays.
Accuracy and Accommodations
We endeavor to ensure that all the information and prices both on our website and in our communications are accurate; however occasionally changes and errors occur, and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed.
Guests should be aware that hotel room sizes, standards, and facilities can vary regionally and are often different from standards in the United States. Additionally, hotels and other accommodations may amend their offerings from time to time without notification. This can include differences in bed sizes and room sizes, bathroom amenities, amenities such as air-conditioning, facility availability, and compliance with other standards such as ADA and wheelchair accessibility. One of the joys of international travel is experiencing different cultures and different ways of life so we hope that you will accept these differences with grace and a sense of adventure.
Additionally, guests should be aware that star ratings or similar systems are based on country classifications and therefore can differ. While Journeys 360 Travel does its best to maintain current and accurate information regarding these Suppliers, we cannot be held responsible for any inaccuracies in Supplier descriptions, amenities, or images.
Complaints
Should you have any complaints about an aspect of your trip arrangements when traveling, you must inform Journeys 360 Travel and any appropriate Supplier immediately. Most problems can easily be dealt with at that time. Please note if you do not report a problem or complaint which, if it had been reported at the time it occurred could have been resolved there, then, we cannot accept any liability in respect of that problem or complaint. In the unlikely event that an acceptable solution cannot be found, you should then write to us within 30 days of your return with full details of your complaint. All complaints must be in writing and received by either email or USPS. Our client service team will work with you toward resolution but may request additional information from you, so please make sure that you save any pertinent documents or photographic evidence. Resolution may take 60 days or longer. Complaints regarding accommodations, ground, tour, or airfare must be addressed directly with the supplier. Nothing in this paragraph should be construed as a promise by Journeys 360 Travel to settle or refund any money to you.
Non-Disparagement
Client shall not, at any time, make statements or representations, or otherwise communicate, directly or indirectly, in writing, orally, or otherwise, or take any action which may, directly or indirectly, disparage Journeys 360 Travel or its respective officers, directors, employees, advisors, businesses or reputations.
Governing Law/Jurisdiction
All matters concerning these tours and services shall be governed by the laws of the State of Florida. Legal proceedings against Journeys 360 Travel may be instituted only in a state or federal court in Collier County, Florida, and any claim involved in such proceedings shall be decided in accordance with the laws of the State of Florida. Any claim against Journeys 360 Travel must be commenced in writing and within one year following the date of travel completion.
Entire Agreement and Severability
This agreement, including any other documents, including invoices, we provide you, constitutes the entire agreement and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, with respect to Journeys 360 Travel. If any provision of these Terms shall be unlawful, void, or for any reason is unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.